Shipping / Return / Warranty

Once you place the order with us on FairingMaster.com, it means you had agreed all the policy with us. If you can't agree and accept this policy, please don't buy from us. FairingMaster guarantees our fairings to be of the best quality in the aftermarket fairing industry. When you receive your package we urge you to open it and inspect every piece and immediately contact us within 3 days if you find a problem. Once you install or mount your fairing the warranty for damaged or broken pieces is void. FairingMaster strongly recommends that all fairings be installed by qualified motorcycle mechanics. If there is a problem we will get it handled until you are satisfied. There are certain restrictions. Please read our Important policy, Shipping / Return / Warranty policy completely below.

Aftermarket Fairings Kits made from compression molding may not provide exact fitment and may require modification during installation. This is especially true if your cycle has been in an accident was modified or altered. Please make sure all brackets and existing supports are properly aligned. FairingMaster Strongly Recommends That Compression Molded Fairings Are Installed By professionals. We take no responsibility on the fitment problem for the hand compression molded fairing. Aftermarket fairings may be thinner or thicker than OEM fairings. Aftermarket fairings may have additional mounting holes or it may be necessary to add or enlarge mounting holes to match your existing support system.

Important policy:
1. Cancel order
You can cancel the order and get full refund within 3 days after you placed the order. If the order had been placed for more than 3 days, and you want to cancel the order, you can only get 60% refund. Because we can't sell the fairing kit any more, if the fairing kit is painted, different customers need different color scheme. Thank you so much for your understanding.
2. Once ship out the order, payment can not be refunded in below case:
(1) Buyers refuse to pay customs taxes. Customs will hold the item, or the item will return. So please never buy if you don’t want to pay import custom taxes. All buyers in Europe have to pay customs taxes. USA, Australia, Canada, don’t need customs taxes. (2) Incorrect shipping address, then item will return. So please make sure your PayPal shipping address is correct. (3) Refuse to sign or any other reason, then parcel will return.
Once the item return to us directly with shipping company, we will lose a lot of money. We have to pay return shipping charge for them, and the customs taxes (about US dollars $80-$200) for China customs.

Return Policy:
After received the item, if buyers are not satisfied with the motorcycle fairing kit, buyers can return it within 15 days. Buyers have to pay return shipment charge. Buyers have to send it back to us with good condition, original packaging and accessories, and never installed or mounted. FairingMaster do full refund after received the return item.
Any consumer ordering a custom fairing set agrees that these custom fairing kits are not-returnable for any reason. FairingMaster send the finished custom fairing kit’s picture to buyers for confirming before shipping, we can’t ship the order until buyers say ok. 

Warranty Policy:
It is a long way of international shipping, sometimes fairings is broken or scratched because of shipping. Buyers have to send the proof photo to FairingMaster within 3 days after received the item if have any problem. FairingMaster take no responsibility if it is problem because of installing. 
1. Broken tab / clip and damaged on the edge fairings (see below some reference pictures). FairingMaster refund $15 in total for compensation.












2. Broken off fairing (see below some reference pictures). FairingMaster will resend new one for replacement, It is free.




3. Scratched fairings and small cracked fairings (see below some reference pictures). FairingMaster refund $15 in total for compensation. The other solution is buyers return the part (buyers pay for the return fee) to us, then we send a new one to you for replacement.






4. Lost pieces. Sometimes because of the packager's careless, they do not put all parts in the boxes. FairingMaster will resend lost parts to them free. Normally, the lost part is small inner part (We call small black part).

Shipping Policy:
Please notice that the shipping time is never guaranteed, because we can not control the shipping company. Sometimes some items may have delay on shipping time, buyer have to accept the delay. Shipping must need your telephone number and correct address for delivery to your door. We only ship to the PayPal confirmed address if you need to change shipping address you need to add it to your PayPal before send the payment. We will Mark as Gift or Sample or Plastic Mold etc, and declare $80-$100 for the shipping billing. It takes about 7-15 working days to paint the fairing kits, It may take more times for the customized fairings. Please feel free to contact us if you have any question about the order status. At the same time, please pay patience to wait for the painting job. After FairingMaster ship your item, FairingMaster will send you the tracking number and tracking website with Email.
1. Express Shipping
It takes about 5-15 working days. Please notice that the shipping time is not guaranteed.
2. Economy shipping
It takes about 15-60 working days. Please notice that the shipping time is not guaranteed.